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GENERAL INFORMATION

Everything you need to know for an unforgettable stay

WHY BOOK DIRECTLY WITH US?

TO BENEFIT FROM THE BEST PRICE GUARANTEED

By booking directly with us you will benefit from:

  • From a reservation without an intermediary and without additional costs.

  • Direct support from the establishment's staff.

  • Greater flexibility to move your stay in the event of a problem (conditions apply).

 

If you find one of our apartments at a better price on another booking platform, send us a photo by email and we will offer you the same price or better!

ARRIVAL INSTRUCTIONS

CHECK-IN STARTS AFTER 4:00 PM

  • On the day of your arrival, before noon, you will receive a welcome message with both access codes valid for the duration of your stay. The first code is for entering the building and must be dialed on the intercom at the front of the building and the second code is for opening the door of your unit. Access codes are valid from 4 p.m., check-in time, until 11 a.m. on the day of your departure. To this end, you will find the departure instructions further down this page.

  • The welcome message includes several pieces of information such as codes to connect to the WIFI and the best ways to communicate with our team. In the apartment itself, you will find a poster with additional information.

  • Don't forget to check out the Plan your stay in Quebec City section in the confirmation message to familiarize yourself with the exclusive offers put in place by our partners for you to enjoy during your stay with us! 

You didn't receive the access codes for your arrival today and it is passed noon?

Please contact us if we have not already done so to make sure your check-in goes smoothly.

It is passed 5pm and you are completing a reservation with a check-in today?

Contact us to complete your booking details. We may not have seen your booking yet. Your call will allow us to accelerate the process.

RULES OF THE ESTABLISHMENT

By booking with us, you have confirmed that you will comply with the rules of the establishment:

 

  • No parties or evenings are tolerated, please be discreet after 10:00 p.m.

  • Only guests registered in the reservation have access to the unit and it is forbidden to share the entry code with anyone.

  • For everyone's safety, do not let anyone enter the building and make sure the front door is securely locked.

  • No pets & smoking allowed in the building. Please keep more than 9 meters away from the front door.

  • No illegal activity is tolerated.

  • It is forbidden to bring bicycles into the apartments.

 

 

PENALTY FOR NON-COMPLIANCE WITH RULES

 

  • Our rules exist because breaking them can impact other guests' experiences or the venue. In some situations, we have alternatives, so please contact us to discuss.

  • A fee of $250.00 will be charged to your security deposit if any of these rules are not followed.

POLICIES

*Different policies and terms may apply to promotional rates and bookings made through a third-party platform such as Airbnb and Booking.com.

 

STANDARD CANCELLATION CONDITIONS

Applicable on regular rates

Applicable to promotions ( if no contrary notice is specified)

 

  • 5 days or more before booking: Free cancellation.

  • Less than 5 days before arrival: Reimbursement equivalent to 50% of the cost of the stay.

  • Less than 24 hours before arrival: No refund. Call us to discuss the situation.

 

 

NON-REFUNDABLE CANCELLATION CONDITIONS

Applicable on non-refundable rates

 

  • Non-exchangeable, non-refundable, non-cancellable regardless of the reason for your cancellation.

  • The total amount of the stay is charged upon receipt of the reservation.

SECURITY DEPOSIT

  • A security deposit of $500.00 will be charged to your credit card on the day of your arrival.

  • If you have respected the rules as well as the environment, this security deposit will be fully released after the inspection of the premises. Please note that we have no control over the processing times of financial institutions.

  • If breakages have occurred, charges equivalent to the cost of repairs or replacement of the damaged items will be charged to the card on file.

MODIFICATION OR REDUCTION OF THE DURATION OF STAY

  • Any changes or reductions to your stay must be made before the cancellation conditions for your stay begin. Contact us to discuss the situation.

AMENITIES & INCLUSIONS

You will find the detailed list (bed type, surface area, maximum occupancy, etc.) for each apartment on the reservation page.

LOCATION

Close to restaurants, grocery stores, pharmacy, transportation, etc.

WIFI

The password is disclosed in the message containing the access codes

SELF-ARRIVAL

Arrival between 4 p.m. and 11 p.m.

Departure at 11am

WASTE AREA

Located next to the elevator

Close the bags properly

LAUNDRY ROOM

Located on the 2nd floor

Currency required ($1 & $0.25)

HOUSEHOLD APPLIANCES

Fully equipped kitchen

instructions in the drawer under the TV or

in a cabinet

PARTNER OFFERS

Discounts created for our customers in local businesses

NESPRESSO MACHINE

4 coffee pods included

ELEVATOR

Read the instructions to help you

AIR CONDITIONING

Available from +-June to +-September

PUBLIC TRANSPORT

Get free passes if you stay 2 nights or more

TRAIN STATION

20 minutes walk

2 minutes by car

LUGGAGE STORAGE

$10 up to 2 suitcases

Subject to availability

SECURITY

Security cameras in the

common areas

CONTACT US

You can reach us anytime via phone or Whatsapp

INTERIOR PARKING ($)

 NEW 

Our establishment has a limited number of parking spaces available for rent via a private link sent in the reservation confirmation email. The indoor parking is located in the building next door. First booked, first served.

Icone stat. payant.png

OTHER PARKING OPTIONS

  • Our establishment does not have parking, but many options are available nearby.

  • We recommend using the PARKOPEDIA app to find the best location for you.

  • Street parking is available on weekdays from 5:00 p.m. to 9:00 a.m. and on weekends at all times. Read the information signs on the streets carefully, some places are prohibited from parking at all times and others have restrictions.

  • In winter, always check to see if street lights are flashing red during or after a snowstorm. If they are flashing red, a snow operation is taking place and parking on the streets is prohibited.

DEPARTURE INSTRUCTIONS

CHECK-OUT MUST BE COMPLETED BEFORE 11:00 AM

* Please advise our team of your departure time to help us manage daily operations

 

  • Group dirty towels together in the shower or bath.

  • Dispose of your waste in sealed bags in the chute located in the trash area available near the elevator. Follow the signs in the hallway.

  • Empty the recycling bin into the blue bins in this same space.

  • Disconnect your accounts on television (netflix, prime, etc.)

  • Start the dishwasher before leaving if it has not yet been cleaned and/or emptied.

  • If in operation, reset the air conditioning to 23 degrees.

  • Close the apartment windows if you have opened them.

  • Turn off the lights in the apartment.

  • Lock the door after you leave by pressing the padlock at the bottom right of the smart lock.

PRICES FOR ADDITIONAL SERVICES

Here is a list of additional items we can help you obtain and the cost associated with them.

Large towel

4.00$

Small towel

2.00 $

Nespresso coffee pods

2.00$ / 4 pods de café 

 

Tea

2.00$ / 4 poches de thé

Luggage storage

10.00$ jusqu'à 2 valises.

En fonction de la disponibilité.

Light housekeeping

30.00$ pour un rafraichissement.

En fonction de la disponibilité.

CONTACT

Please read this page to answer all your general questions. However, if you cannot find the information you are looking for, do not hesitate to contact us using the following form or with our Whatsapp link.

Thank you, your message has been sent. We will reply to you shortly.

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