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GENERAL INFORMATION

Standard policy
Best price

WHY BOOK DIRECTLY WITH US?

BEST PRICE GUARANTEE 

* By booking directly with us, you will benefit from:

 

  • A booking with no intermediate and no extra fees

  • Direct support from the establishment staff

  • Greater flexibility to move your stay in the event of a setback (conditions apply)

If you find one of our accommodations at a better price on another booking platform, send us a photo through e-mail and we will match the price and 

we will add an additional 10% DISCOUNT! 

E-MAIL : Best Price Guarantee

STANDARD CANCELATION POLICY

APPLICABLE ON STANDARD RATES

APPLICABLE ON PROMOTIONS UNLESS OTHERWISE SPECIFIED


► 5 days or more before booking: Free cancellation.

► Less than 5 days before arrival: Refund equivalent to 50% of the costs of the stay.

► Less than 24 hours before arrival: No refund. Call us to discuss the situation

NON-REFUNDABLE CANCELATION POLICY

APPLICABLE ON NON-REFUNDABLE RATES

 

► Non-exchangeable, non-refundable, non-cancellable regardless of the reason for your cancellation.

► The total amount of the stay is charged upon receipt of the reservation.

OTHER IMPORTANT INFORMATION

 

SECURITY DEPOSIT

► A security deposit of $500.00 will be taken from the credit card on the day of your arrival.

► If you have complied with the rules and the environment, this security deposit will be fully released after the inspection of the unit. Note that we do not have control over the processing times of financial institutions.

► If breakages occur, a fee equivalent to the cost of repairs or replacement of the damaged items will be charged to the card on file.

 

MODIFICATION OR REDUCTION OF THE LENGTH OF STAY

► Any modification or reduction of your stay must be made before the start of the cancellation conditions for your stay. Contact us to discuss the situation.

 

PENALTY FOR NON-COMPLIANCE

► Our rules exist because non-compliance can have consequences on the experience of other customers or on the premises. In some situations, we have alternatives, so please do not hesitate to contact us to discuss them.

► You will be charged a $250.00 fee on the security deposit if any of these rules are not followed. Thank you for your understanding.

ESTABLISHMENT RULES

 

By booking with us you have confirmed that you will abide by the house rules:


► No party is tolerated, be discreet after 10:00 p.m.
► Only customers registered in the reservation have access to the unit and it is forbidden to share the entry code with anyone.
► For everyone's safety, do not let anyone enter the building, and make sure the building's front door is locked behind you.
► No animals & no smoking in the unit and the entrance. Please go more than 9 meters from the front door.
► No illegal activity is tolerated.
► It is forbidden to bring bicycles into the apartments.


* A $250.00 fee will be charged on the security deposit if any of these rules are violated.

* If breakages occur, a fee equivalent to the cost of repairs or replacement of the damaged items will be charged to the card on file.

NON-REFUNDABLE
RULES
MORE INFO
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